Soryn Solutions Privacy Policy

Last Updated: August 1, 2026

This Privacy Policy explains how Soryn Solutions ("we," "our," or "us") collects, uses, stores, and protects your information when you visit our website, make a purchase, use our software, join our Discord community, or otherwise interact with our products and services (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. What Information Do We Collect?

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Personal Information

We may collect information you voluntarily provide, including:

• Full name
• Email address
• Discord User ID
• Discord username (when applicable)
• Billing name
• Billing address (when provided by a payment processor)
• IP address
• License information
• Purchase history
• Store invoices
• Payment history
• Support tickets
• Communication history with our staff

Payment Information

Payments are processed through trusted third-party payment providers.

Depending on the payment method you choose, transaction information available to us may include:

• Invoice ID
• Transaction ID
• Purchase amount
• Purchase date
• Billing address
• Payment status
• Payment processor used
• Card brand (where provided)
• The last four (4) digits of your debit or credit card

Payment information may be received from providers including, but not limited to:

• Stripe
• Venmo
• Any payment processor currently offered through our storefront

Information We Do NOT Collect

We do not collect or store:

• Passwords
• Full credit card numbers
• Full debit card numbers
• CVV or card security codes
• Bank account login credentials
• Payment account passwords

Sensitive payment information, including full payment card numbers and CVV/security codes, is processed directly by our payment providers and is not stored by Soryn Solutions.

2. How Do We Use Your Information?

We use the information we collect to:

• Process purchases
• Deliver digital products
• Verify software licenses
• Manage customer accounts
• Provide customer support
• Detect and prevent fraud
• Prevent abuse of our Services
• Respond to payment disputes and chargebacks
• Maintain purchase history
• Improve our products and Services
• Comply with applicable legal obligations

We do not use your personal information for purposes unrelated to our Services unless required or permitted by law.

3. Do We Share Your Information?

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for advertising or marketing purposes.

Your information may be shared only when necessary to:

• Process payments.
• Deliver purchased products or services.
• Respond to lawful requests.
• Comply with applicable laws or regulations.
• Respond to payment disputes or chargebacks.
• Protect our legal rights.
• Detect or prevent fraud, abuse, or unauthorized activity.

Where necessary, limited information may also be shared with payment providers and service providers solely for the purpose of operating our Services.

4. Payment Disputes & Fraud Prevention

To protect both our customers and our business, we maintain records relating to purchases and customer interactions.

If a payment dispute or chargeback is opened, we may provide relevant documentation, including:

• Purchase history
• Store invoices
• License information
• Delivery records
• IP address logs
• Support tickets
• Discord communications
• Transaction records
• Other documentation reasonably necessary to respond to the dispute

5. How Long Do We Keep Your Information?

We retain customer information for as long as necessary to operate our Services, manage software licensing, provide customer support, prevent fraud, respond to payment disputes, and comply with applicable legal or contractual obligations.

Certain business records, including purchase history, invoices, license information, support records, and communications, may be retained indefinitely where necessary for fraud prevention, licensing management, business recordkeeping, or to respond to payment disputes and chargebacks.

Some payment records are maintained by third-party payment processors, including Stripe. Because these records form part of the processor's transaction history, they may not be deletable by Soryn Solutions even if you request deletion of your account or personal information. The retention of these records is governed by the payment processor's own policies and any applicable legal or financial recordkeeping requirements.

Where we are legally permitted to delete information under our control, we will evaluate such requests on a case-by-case basis. However, information that must be retained for legal compliance, fraud prevention, security, payment dispute evidence, or licensing records may continue to be stored as permitted or required by applicable law.

6. How Do We Protect Your Information?

We use reasonable administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

Although we work to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain shopping cart sessions.
• Remember user preferences.
• Improve website functionality.
• Measure website performance.
• Detect fraudulent activity.

You can disable cookies through your browser settings, although doing so may affect certain features of the Services.

8. Third-Party Services

Our Services may rely on third-party providers to operate our business.

These providers may include:

• Payment processors
• Website hosting providers
• Analytics providers
• Discord
• Authentication providers
• Other service providers necessary to operate our Services

Each third-party provider maintains its own privacy policy. We encourage you to review those policies before using their services.

Soryn Solutions is not responsible for the privacy practices of third-party websites or services.

9. Children's Privacy

Our Services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to remove it where appropriate.

Additional age restrictions may apply where required by applicable law.

10. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to your information.
• Request correction of inaccurate information.
• Request deletion of information where permitted by law.
• Request information about how your information is processed.

Certain information may continue to be retained where necessary for fraud prevention, payment dispute documentation, licensing records, business operations, legal compliance, or other lawful business purposes.

11. International Users

If you access our Services from outside the country where our systems operate, your information may be transferred to, stored, and processed in countries where data protection laws may differ from those in your jurisdiction.

By using our Services, you consent to these transfers where permitted by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, the Last Updated date at the top of this document will be revised.

Your continued use of the Services after any changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us through our official Discord support server.